Shipping policy

Shipping Policy

Last Updated: May 2026

Welcome to our store. This Shipping Policy explains how we process, ship, and deliver orders across the United Arab Emirates and internationally. By placing an order on our Shopify store, you agree to the terms below.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or UAE public holidays will be processed on the next business day.
  • During high-demand periods, promotions, or holidays, processing times may be slightly delayed.

2. Shipping Coverage

We currently ship to:

  • All Emirates within the United Arab Emirates (UAE)
  • Selected international countries (if applicable)

If your location is not available during checkout, please contact our support team.

3. Estimated Delivery Time

UAE Deliveries

  • Standard Delivery: 2–7 business days
  • Remote Areas: 3–10 business days

International Deliveries

  • Estimated delivery: 7–21 business days
  • Delivery times may vary depending on customs clearance and local courier services.

4. Shipping Charges

Shipping fees are calculated during checkout based on:

  • Delivery location
  • Product weight and dimensions
  • Courier charges

We may offer:

  • Free shipping promotions
  • Flat-rate shipping
  • Express delivery options

All shipping costs are displayed before payment confirmation.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) services within the UAE for eligible orders.

Please ensure:

  • Correct contact details are provided
  • Someone is available to receive the package
  • Payment is ready at delivery time

Repeated failed COD orders may result in future COD restrictions.

6. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking information (if available)

Tracking updates depend on the courier partner.

7. Delivery Delays

We are not responsible for shipping delays caused by:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Courier disruptions
  • Incorrect shipping information provided by customers

We will do our best to assist in resolving delivery issues.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • Orders returned to us may require reshipping fees

9. Lost or Damaged Packages

If your package arrives damaged or is lost during transit:

  • Contact us within 48 hours of delivery
  • Provide photos of damaged items/packaging if applicable

We will coordinate with the courier to investigate and provide a suitable resolution where applicable.

10. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, VAT, import taxes, or additional charges imposed by their country.
  • We are not responsible for customs delays.

11. Refused or Unclaimed Orders

If an order is refused or remains unclaimed:

  • Shipping and return fees may be deducted from any eligible refund.
  • Re-delivery charges may apply.